Search for your destination, select dates and number of guests, choose a room type, and complete payment. You'll receive a confirmation email within minutes.
Yes, you can modify your booking up to 48 hours before check-in from your account dashboard. Changes are subject to availability and may affect pricing.
Go to My Bookings → select the booking → click Cancel. Cancellation policies vary by hostel. Refunds are processed within 5–7 business days.
Hostels with the "Instant Book" badge confirm your reservation immediately without waiting for host approval.
Payments
We accept all major credit/debit cards (Visa, Mastercard, RuPay), UPI (GPay, PhonePe, Paytm), Net Banking, and select EMI options.
For most bookings, you are charged at the time of confirmation. Some hostels offer pay-at-property options.
Refunds are processed within 5–7 business days for cards and 2–3 days for UPI/bank transfers.
Yes. All payments are processed through our PCI-DSS compliant payment gateway. We never store your card details.
Account
Click "Forgot Password" on the login page, enter your email, and follow the reset link sent to your inbox.
Check your inbox for a verification email sent when you registered. Click the link to verify. You can resend it from your profile settings.
No. Each person should have only one Stayzilla account. Contact support if you have duplicate accounts.
Hostels
Every hostel undergoes a 50-point quality check covering safety, cleanliness, amenities, and location accuracy before being listed.
Standard check-in is after 2 PM and check-out is before 11 AM. Specific hostel times are listed on their page. Early/late options vary.
Pet policies vary by hostel. Look for the "Pet Friendly" filter or check the hostel's amenities list on their listing page.
Still Need Help?
Our support team is available Monday to Saturday, 9 AM – 8 PM IST.